You can book anytime before the pick-up time. However, it is recommended to schedule your booking at least 2 days in advance, as transportation is often fully booked within 3 days.

We will send you a WhatsApp confirmation, which will include your driver’s contact information 24 hours before your scheduled departure.

Payment mode is pay half by every single trip. You can pay in cash to the driver in Singapore Dollar (no credit card is accepted).

At the moment, we only accept Malaysia Ringgit & Singapore Dollar for payment.

All of our private car services are priced per vehicle, not per person.

No need to alight if is Toyota Innova. Toyota Alphard/Vellfire no need if via Woodlands Custom. Tuas might need but most of the time no need. Hyundai Starex need to alight at Tuas Custom, but only Singapore side. Remain sitting in the vehicle at Malaysia Custom.

All of our vehicles are well-maintained and kept clean for your comfort and safety.

We provide a wide range of well-maintained vehicles tailored to your rental and tour travel needs. You can choose from economical compact hatchbacks, practical sedans, modern SUVs, versatile 7-seater MPVs, and premium luxury transporters depending on your group size and budget.

All of our vehicles are 2018 models or newer.

Yes, our drivers are friendly and experienced. We have local Chinese experienced drivers who are well-trained to ensure your safety and comfort throughout the journey.

No, we do not allow food and smoking in our vehicles for the comfort and safety of all passengers.

Customers may cancel their reservations without incurring additional fees up to 3 days in advance. However, there will be a cancellation charge for cancellations made after that time. If you cancel with less than 48 hours’ notice, we will charge you at least 1-way price.

Yes, you can make changes to your pick-up or drop-off location, the amount of luggage, and the number of passengers up to 24 hours before your scheduled departure. However, additional passengers or luggage are subject to space availability. If available, there may be an additional service charge.

Yes, we provide transfer services from Singapore to anywhere in Malaysia.

Yes, we do charge a peak season surcharge during long weekends and holidays as it is harder to secure vehicles during these periods. This surcharge will be informed via WhatsApp during inquiry or after you submit the online booking form.

Yes, we do charge for waiting time, but you should send us your flight number so that the driver can track your arrival time. Waiting charges can be negotiated after the driver arrives and starts waiting.

Tipping is optional and depends on whether you liked our driver service. As a reference, our popular drivers do get around SGD10-SDG30 as a tip from customers.

Our price includes toll fee, custom fee, petrol, and driver accommodation. There are no hidden fees.